If
you're a merchant who's bought keyword search terms on Google or Yahoo,
you know that per-per-click advertising gets expensive. Very expensive.
As shown by this list
of Google's most expensive keywords, the cost per click for certain
terms is almost enough to cause mild cardiac arrest. (Note: the list is
in Canadian dollars, so subtract about 15 percent to get U.S. cost.)
For example, the term 'new jersey insurance'
costs an advertiser a jaw-dropping $17 per click. But that's nothing
compared to 'fixed equity loan,' with a PPC rate of $38. That seems
downright cheap next to 'chicago personal injury lawyer,' which fetches
a stratospheric $67 per click.
Wow. One click. Sixty-seven bucks. Is it any wonder that Google hauls in more than $6 billion a year?
While many terms are nowhere near this expensive,
the cost of bidding on competitive terms is an ever-growing budget line
for many merchants.
So the pressing question for e-tailers is: How can I lower the cost of my PPC advertising?
The answer, experts say, is to use a
multi-pronged approach. Today's penny-pinching advertisers use
second-tier and even third-tier search engines. They also use
industry-specific engines, comparison shopping engines and distribution
networks that display PPC ads across the Web.
While these alternate engines can't deliver the
traffic levels that Yahoo and Google can, their PPC rates tend to be
significantly lower. In some cases, traffic from these alternative
engines is more targeted so it provides a higher return on investment.
The Big Dogs (and the Not So Big)
A look at today's search engine landscape reveals that Yahoo and Google
are indeed the big dogs of search - but they're not the only dogs.
First, Americans love to search the Net.
They conducted 6.4 billion searches online in March, an increase of 15
percent from last year, according to comScore.
Google was the clear leader, with 2.7
billion search queries performed, an increase of 36 percent over a year
ago. Yahoo garnered 1.8 billion, an increase of 8 percent over the
previous year.
Approximately 11.4 percent of Yahoo's and 11.8
percent of Google's searches resulted in a click on a sponsored ad,
based on comScore estimates.
Then there are the "also ran" engines.
MSN-Microsoft had 849 million searches, Time-Warner Network saw 486
million, and Ask Jeeves/Ask Network was in fifth place with 376 million
searches.
But these "also ran" engines can provide
some overlooked opportunities for profitable PPC buys, says Sapna
Satagopan, a Jupiter Research analyst who wrote a study about search
engine selection.
"People are still focusing too much on Google and Yahoo and not expanding to those [other] search engines," she says.
Some second-tier (and even some third-tier,
little known) engines include paid, sponsored links from Google and
Yahoo, but they also sell their own sponsored links. For example, "Ask
Jeeves currently uses Google [paid ads] but they've added their own ads
on top of that."
Traffic from these second-tier players certainly
isn't Google-sized. "When it comes to traffic, MSN and Ask Jeeves are
sort of competing for the last ten percent of search traffic,"
Satagopan says.
However, in some cases the PPC ads on
these less trafficked engines are significantly cheaper than those
bought on major engines.
MSN is on the verge of entering the online
advertising market in a big way — a move greeted happily by Internet
merchants. Microsoft is working out the kinks in its AdCenter.
"Some time this summer they'll allow all marketers to own their campaigns on MSN AdCenter," Satagopan says.
The extra competition provided by MSN's AdCenter
could result in a softening in the PPC prices of Google and Yahoo. Or
at least that's what merchants are hoping.
MSN's new AdCenter "brings an interesting mix to
search marketing," Satagopan says. AdCenter is generating buzz among
marketers, "because they allow you to target a lot more, based on
demographics."
AdCenter will allow advertisers to build a campaign that targets the gender, age and location of the searcher.
"For example, you can target college students in
the middle of the afternoon on MSN," she says. To enable this level of
specific targeting, Microsoft will use data from its Passport program,
which gathers user data from its Hotmail and MSN Messenger programs.
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| Google and Yahoo continue to dominate
Internet search. That doesn't mean you need to use them for your PPC
campaign for a better ROI. (Graph courtesy of Jupiter Research) |
Alternate PPC: The Comparison Shopping Engines
One of the reasons that certain keywords are so costly on Google and
Yahoo is that two groups are bidding on them: merchants and comparison
shopping engines.
A merchant who's brave enough to try to buy the
keyword "Plasma TV" on Google bids not only against other merchants,
but also against well-financed competitors like Shopping.com,
Nextag.com, and PriceGrabber.
Shopping engines buy PPC on Google and
Yahoo to divert users interested in "Plasma TV" to their pages full of
merchants who sell plasma screen TVs. In effect, they are buying
traffic to resell it to merchants.
The result is that any search term with major appeal — from 'Mother's Day' to 'MP3 player' — has a pretty scary PPC cost.
With this scenario in mind, Satagopan recommends
merchants consider buying a PPC ad from a comparison shopping engine,
instead of (or in addition to) competing with them for PPC ads on Yahoo
or Google.
"If I'm looking at a strategy for bidding
on search engines, something I should consider bidding on is
Shopping.com, because they have the specifically targeted traffic
coming into that page already," she says.
In other words, if you can't beat them, join them.
To be sure, traffic levels from comparison
engines are far smaller than those provided by Yahoo or Google. Then
again, users on comparison engines are usually far closer to making a
purchase. There are far fewer "idle" surfers on Shopping.com or Nextag.
The keyword costs on comparison engines
are "not always fantastically cheaper than Google," Satagopan says.
"But you're looking at targeted traffic."
She stresses that bidding on the major
engines is not a bad strategy — they produce huge traffic. But using
alternative engines is a good tactic to diversify traffic.
One possible merchant strategy: "Let me
use Google for a number of keywords, and if I'm going to get really
specific, then I'll go into Shopping.com."
The 'Little Engines" That Could and Distribution Networks
Penny-pinching merchants sometimes include the truly small fry search engines into their PPC mix.
A prime example of these smaller engines is Mamma.com,
a "meta search engine" which displays unpaid results from several
search engines next to paid ads of its own. The Mamma network of sites
had two million search queries in March 2006, according to comScore.
Smaller still are the many
industry-specific search engines, which are called "verticals" because
they drill down into one niche area. An example is Business.com, which gathers business information of all kinds and sells sponsored ads next to the results.
In the travel industry, Kayak
is a fare finder engine that displays sponsored ads next to fare
results. An example of a Kayak client is Royal Caribbean Cruises, which
used the fare engine to diversify its search marketing.
LookSmart
is an engine that includes a group of vertical sites focused on
specific interests, including music, autos, sports, tech, and others.
Merchants buy placement in the vertical that best fits them. In
addition, LookSmart partners with numerous sites to distribute
advertiser content across the Web.
LookSmart had 73 million paid clicks in the fourth quarter of 2005, says LookSmart CEO Dave Hills.
Hills compares alternative PPC search engines to
the early cable TV networks. In the same way that TV advertisers in the
early 1980s began to buy ads on the cable networks (whose audiences
were smaller but whose rates were far cheaper) today's Internet
advertisers are looking to the smaller search engines.
"Right now, we and the other smaller
engines are cheaper on a cost-per-click basis than Google or Yahoo," he
says. "Though we can give a competitive conversion rate."
Another alternative outlet for PPC campaigns is services like MIVA,
which aren't search engines but instead offer a network of Web sites to
distribute advertiser content. Satagopan describes these services not
as search engines but as "search providers."
MIVA's network is comprised of both
content-specific sites and smaller search engines. Merchants pay MIVA
for PPC exposure much as they would a major search engine. "MIVA
provides very targeted keyword ads across a wide variety of sites,"
Satagopan says.
Another such network is Enhance Interactive. Enhance partners with search engines like Dogpile, Metacrawler, WebCrawler and others.
Mark Peterson, VP of public relations for Marchex
(which owns Enhance) describes the Enhance network as a "complementary
search provider." Merchants buy PPC campaigns on Enhance in hopes of
broadening their reach. "We're not feeding into the Googles and Yahoos;
it's new territory," he says.
Most of the e-tailers who use Enhance — 80 percent, by Peterson's count — also buy PPC from Google and Yahoo.
For many merchants, Enhance "is not so much an 'instead of' thing, it's an 'addition to' thing,'" he says.
Enhance "provides a fairly low-cost way to dip your toes into the world of pay-per-click advertising."
Juggling Search Engines: Using Multiple Engines
One of the reasons some merchants use Yahoo or Google exclusively is
that it can be tricky (and time consuming) to set up a multi-engine
campaign.
Being able to handle such a diverse campaign is one of the hallmarks of a "sophisticated marketer," Satagopan says.
Being a sophisticated marketer requires expertise with the two main tools used by top search marketers:
- Web analytics software
This analyzes a site's traffic in many ways — traffic per page, pages
viewed, user behavior on site - including what keyword brought them to
the site.
Without good analytics software, keyword buys will attract traffic,
"but you don't know what they're doing on your site," she says.
- Bid management technology
This software allows a merchant to track the constantly changing costs
of numerous keyword search terms across several search engines. A tool
like OnePoint allows a merchant to manage bids on a multi-engine campaign.
Merchants need robust, full-featured Web analytic and bid management
tools, Satagopan says. "Not the free, downloadable tools, but tools
provided by third party vendors."
These two tools, used in tandem, enable merchants to calculate return on investment for their keyword buys.
The key is to assign a goal to each keyword, then
monitor your PPC campaign to see if that keyword is worth your
investment in it. A merchant must look beyond traffic, they must look
for "value traffic." This is the targeted, purchase-ready customer base
that turns a PPC buy into a profitable campaign.
The greatest pool of this value traffic is found by buying PPC on the alternative engines and
Google and Yahoo. "Sophisticated marketers use a lot more of the
vertical search engines and a lot more of the general search engines
than the unsophisticated marketers."
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